Privacy Policy

Last updated: October 2025

At Soul Led Healing, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This policy explains how we collect, use, and protect your data when you visit our website, book a session, or communicate with us.

1. Who We Are

Soul Led Healing (referred to as “we”, “us”, or “our”) offers intuitive, energy-based and wellbeing services across several UK locations.

If you have any questions about this policy or how your information is used, please contact us at:

info@soulledhealing.co.uk

9 The High Street, West Malling, Kent, ME19 6QH

2. The Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, phone number, and booking information.
Health-related information, shared voluntarily, to help tailor your healing or wellbeing session.
Payment details, when you purchase or book a service.
Website usage data, including IP address and browsing activity (collected via cookies or analytics tools).

3. How We Use Your Information

We use your information to:

Manage bookings and provide healing sessions or related services.
Communicate with you about appointments, events, and updates.
Respond to enquiries and provide customer support.
Improve our website and client experience.
Comply with any legal or professional obligations.

We do not sell or share your information with third parties for marketing purposes.

4. How We Store and Protect Your Information

Your data is stored securely on password-protected systems and only accessed by authorised members of our team.

We take appropriate measures to keep your personal information safe and retain it only for as long as necessary to provide our services or meet legal requirements.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your data (“the right to be forgotten”).
Withdraw your consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at info@soulledhealing.co.uk.

6. Cookies

Our website may use cookies or similar technologies to improve user experience and analyse performance. You can adjust your browser settings to refuse cookies if you prefer.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect any changes in how we handle data or comply with legislation. The latest version will always be available on our website.

If you have any questions about this policy or how we handle your data, please contact:

Soul Led Healing

info@soulledhealing.co.uk

9 The High Street, West Malling, Kent, ME19 6QH

Privacy Policy

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